Google review
PLEASE READ!!!
Extremely disappointed with the service, hygiene, cleanliness and general appearance of this hotel, absolutely disgusting.
Service 1/10
Hygiene 1/10 (I am being generous)
Cleanliness 1/10
Food 1/10
1. We paid over £1100 for three nights at this hotel. The pillows on the beds were filthy with a bad odour, and once I removed the pillow case I found horrible stains all over them. The bed sheets were the same. It’s like they don't bother cleaning or changing the bed sheets once people check out.
2. Every time we called reception and housekeeping, they were unresponsive and unbothered about the complaints.
3. Breakfast was also awful, completely processed food with limited variety. In addition to this, an elderly woman was using her personal spoon to taste things in the breakfast buffet prior to putting it onto her plate!!! The staff was present in the breakfast area whilst this was happening.
4. Tap water smelt like sewage water, and the AC had a mind of its own- kept switching on and then off, making a loud sound each time.
5. The only reason why people stay here is due to the location.
Please avoid this hotel at all costs as there are plenty of other hotels that may be a little further from the masjid, but hygienic, clean with better hospitality and services.