Rawdat Al Safwa

Old building & no maintenance, no housekeeping service only dustbin outside in hall you can throw garbage which is full often, reception lady doesn't understand English , no help with luggage. Bathroom wash basin not cleaned. Door Rusted from.bottom. shower curtain smells like urine after the bath. No perfume, air freshener in the room. Shower pipe is rusted. Shower is leak. And So on.. Phone didn't work. Lamp partial broken..fridge not cleaned.

The place and location is at my expectation, more over the reception is cooperative and supportive with an swift action to guest inquiry and requests. Especial thanks to the receptionist Mrs. AZIZH for her exceptional support, flexibility and courtesy. My thanks also extended to Mr, ALI for facilitating room reservations. Wish you all the bedt

We had 1 reservation with hotel during Eid vacation. Highly disappointed. I will not recommend this hotel to anyone. The hotel management is greedy and selfish. Despite the fact we told them through email (as contact isn't working) that we are on the way, they cancelled our reservation. Further, the service is poor at reception and in rooms. The guests should consider follwing points before reservation: 1. The way towards hotel is blocked due to construction activities. We have reached Madinah around 8 PM and revolving around the Prophet Mosque and hotel area for 2 hours but couldn't find the way. 2. We reached hotel at 10 PM aprox and meanwhile hotel cancelled our reservation. Hotel doesn't bother to call before cancellation. 3. We also tried to call hotel many times but the provided contact number was not working. 4. We had old parents with us and travelled 9 hours and when we reach hotel, they have cancelled our reservation. We are really disappointed with the way hotel showed greediness. 6. We have to book the hotel through a sub-agent present at hotel reception for more cost and less bedding options.

Excellent location… very near to Haram. Well maintained by management. Stayed for 5 nights during Ramadan with group of elders and kids. Very helpful and attentive people @ reception. Car parking based on availability for 35 SAR per day.

AVOID! Rooms have bed bugs! Disgusting. Bathroom are old and broken. Rooms are small and carpet is very old. Staff at reception is extremely rude and unhelpful.