Rua Al Hijrah Hotel

Room that I got was a 4 bed large one as I requested a particular room no. Service is okay, they cleaned our room after 1 day after checking in. Soap/Shampoo were given which was of good quality. Lobby is also good. Location is perfect! At counter there rate are very high! 1500 SAR for Triple with Breakfast and I paid around 440 SAR without Breakfast through an agent. So anyone booking through counter will feel disappointed. Overall good hotel, but depending on price. According to what I paid, the hotel is good. (Videos of room is the room I got whereas pictures are of other room which I visited.)

Very bad experience, don't recommend this hotel, especially if travelling with family, unfortunately we had to due to last minute travel changes and location. Arrived and reservation for two rooms not available, when finally resolved facilities in their suites none existent and the hotel doesn't have claiming that its against policy. Calls for services don't get responded to and no manager to support and resolve issues, room hygene and cleanliness not existent. We got locked in and housekeeping came and said its maintenance who said its saftey who said its maintenance. Didn't get resolved till 1am.

The receptionist is an egoistic lady who have no manners to talk to customers who have paid more than 1000 SAR a night. Worst hotel with the worst services Please dont waste your precious money in this disgusting place. The room was filled with bed bugs Camode was leaking Sink was leaking Bathing area was also leaking Bad odour in the toilet

PLEASE READ!!! Extremely disappointed with the service, hygiene, cleanliness and general appearance of this hotel, absolutely disgusting. Service 1/10 Hygiene 1/10 (I am being generous) Cleanliness 1/10 Food 1/10 1. We paid over £1100 for three nights at this hotel. The pillows on the beds were filthy with a bad odour, and once I removed the pillow case I found horrible stains all over them. The bed sheets were the same. It’s like they don't bother cleaning or changing the bed sheets once people check out. 2. Every time we called reception and housekeeping, they were unresponsive and unbothered about the complaints. 3. Breakfast was also awful, completely processed food with limited variety. In addition to this, an elderly woman was using her personal spoon to taste things in the breakfast buffet prior to putting it onto her plate!!! The staff was present in the breakfast area whilst this was happening. 4. Tap water smelt like sewage water, and the AC had a mind of its own- kept switching on and then off, making a loud sound each time. 5. The only reason why people stay here is due to the location. Please avoid this hotel at all costs as there are plenty of other hotels that may be a little further from the masjid, but hygienic, clean with better hospitality and services.

The check-in time is 16:00. It's too late. We couldn't eat lunch from the hotel, while we purchased three whole meals a day, because our right begins at 16:00, and lunch time ends before this time. 75riyal/day for parking car, even though I stay in the hotel. It should be free of charge for the guest. Because the Haram parking lots nearby the hotel cost only 1 riyal/hour.