Infinity Hotel Makkah

Rooms are showing there age. The bathroom had a leaky sink that made the floor wet. The reception service is atrocious. I understand we're in a Arabic speaking country but for a hotel with international guests, someone who speaks English would be helpful. The reception staff look bored and disinterested. Only good this the location. Wifi was very slow and sketchy.

Rooms are very spacious and service is very good. Location is also pretty close to Masjid al-Haram. Rooms are also very clean. The Hotel also has restaurants and a health club.

Horrible - other than the location, which is excellent if you're able to walk (12minutes away from the Haram). We were told this was a 5-star hotel. The only stars we saw were the stains on the carpets of our room. The carpet of the room was dirty, and the second we walked in, we smelt a very weird smell. Luckily, we had a scented spray with us to disguise the horrible smell. We stayed for 5 days, we didn't have Internet. I called them 3 times and they kept giving me the same wrong password and insisted it's the correct one, until finally one of them was decent enough to tell me the truth that their Internet has the capacity for 30 people only! 30 people: in a hotel that has 15 floors, and God knows how many rooms. If you just want a place to put your things at and not bothered by anything else then I'd recommend this place because of its prime location, its close to the Haram and a lot of the shops but other than that, don't bother booking there.

The lobby was beautiful; but the 5* luxury experience ends there. Before we even got in the lobby, we smelt a lingering sewer stench that was potent. This was on route to haram, which means we smelt it multiple times daily. 8 small elevators, 25 floors; horrible experience. The wifi details were placed at reception, which was convenient, but it did not work-anywhere. The 5 star breakfast buffet was barely basic. The highlight was the pastry section and even that did not have much variety. There were no fruit, yogurts, toasters, omelettes, cereals... which is the bare minimum atleast. The drinks and toiletries in our guad rooms were not sufficient for 4 people. When asked for more the housekeeping simply did not return. Anytime you ring reception for anything, they would respond 'okay' and that's all. We don't hear from them again. It took several attempts to get a bellboy to come and collect our luggage. They would hang up on us and respond aggressively time and time again. They were incredibly stingy with water bottles and toilet paper. The water pressure in the sink and shower hose was a joke. The housekeeping made our beds, and that's about it. On my last day I asked them for some disposable tea cups and they said no, because we were due to checkout in the evening. I bought a bag of snacks for my kids which also mysteriously disappeared from my room. Housekeeping claimed they didn't even see it. This hotel is no way 5 star. If you want a pleasant stay and enjoy your spiritual journey in Makkah then do not come here. It will only put a downer on your trip. The staff did not even understand yes/no in English. They would simply say okay to everything and leave it at that. It was infuriating.

If you're looking for a convenient hotel, this is NOT it- might only be 10 minutes away from Haram but its up a steep hill- although this may not bother you. Food was alright, but they separate food made available by race, i.e. the malays and filipinos had their own food, the south asians and turks would have their own food, etc. Wifi also did not work AT ALL. The lifts took ages to come, sometimes you would find yourself waiting for 15 to 20 minutes for a lift. The smell outside the hotel was honestly enough to make anyone gag- I work in the hospital so im more than used to bad smells but this was something different... The hotel in general wasn't abysmal but it wasn't really brilliant either- definitely recommend a hotel closer to haram (more convenient for things like wudhu), cleaner, lifts available to actually use and better smelling, even if you have to pay a little extra.