Infinity Hotel Makkah

Horrible - other than the location, which is excellent if you're able to walk (12minutes away from the Haram). We were told this was a 5-star hotel. The only stars we saw were the stains on the carpets of our room. The carpet of the room was dirty, and the second we walked in, we smelt a very weird smell. Luckily, we had a scented spray with us to disguise the horrible smell. We stayed for 5 days, we didn't have Internet. I called them 3 times and they kept giving me the same wrong password and insisted it's the correct one, until finally one of them was decent enough to tell me the truth that their Internet has the capacity for 30 people only! 30 people: in a hotel that has 15 floors, and God knows how many rooms. If you just want a place to put your things at and not bothered by anything else then I'd recommend this place because of its prime location, its close to the Haram and a lot of the shops but other than that, don't bother booking there.

The lobby was beautiful; but the 5* luxury experience ends there. Before we even got in the lobby, we smelt a lingering sewer stench that was potent. This was on route to haram, which means we smelt it multiple times daily. 8 small elevators, 25 floors; horrible experience. The wifi details were placed at reception, which was convenient, but it did not work-anywhere. The 5 star breakfast buffet was barely basic. The highlight was the pastry section and even that did not have much variety. There were no fruit, yogurts, toasters, omelettes, cereals... which is the bare minimum atleast. The drinks and toiletries in our guad rooms were not sufficient for 4 people. When asked for more the housekeeping simply did not return. Anytime you ring reception for anything, they would respond 'okay' and that's all. We don't hear from them again. It took several attempts to get a bellboy to come and collect our luggage. They would hang up on us and respond aggressively time and time again. They were incredibly stingy with water bottles and toilet paper. The water pressure in the sink and shower hose was a joke. The housekeeping made our beds, and that's about it. On my last day I asked them for some disposable tea cups and they said no, because we were due to checkout in the evening. I bought a bag of snacks for my kids which also mysteriously disappeared from my room. Housekeeping claimed they didn't even see it. This hotel is no way 5 star. If you want a pleasant stay and enjoy your spiritual journey in Makkah then do not come here. It will only put a downer on your trip. The staff did not even understand yes/no in English. They would simply say okay to everything and leave it at that. It was infuriating.

If you're looking for a convenient hotel, this is NOT it- might only be 10 minutes away from Haram but its up a steep hill- although this may not bother you. Food was alright, but they separate food made available by race, i.e. the malays and filipinos had their own food, the south asians and turks would have their own food, etc. Wifi also did not work AT ALL. The lifts took ages to come, sometimes you would find yourself waiting for 15 to 20 minutes for a lift. The smell outside the hotel was honestly enough to make anyone gag- I work in the hospital so im more than used to bad smells but this was something different... The hotel in general wasn't abysmal but it wasn't really brilliant either- definitely recommend a hotel closer to haram (more convenient for things like wudhu), cleaner, lifts available to actually use and better smelling, even if you have to pay a little extra.

Overall only the hotel distance to and from Masjidil Haram with burstling traffic, giving an individual especially oldies,handicapped need extra help and energy.

When I first arrived at Infinity hotel in Makka it was right before me and my family went to umrah. We were 5 people in 1 room we requested more beds. We came back and the beds were not there the A.C. was not working. Later we got into another room, we slept woke up and left to visit places Makka. Before we left we told housekeeping to clean our room twice, we came back and the room was very messy. We called them to come and clean they never came. Overall it was not the best experience I don't recommend it. The room was not tidied up after the first day of staying there we had to request multiple times to clean up. A ‘5-star’ hotel staff should clean the room when the customers put up the sign on the door, the A.C. Should work before people arrive the least they can do is improve the staff. The food was okay. They should improve, the only decent thing is the room and the fact you can walk to Haram. Other than that I’d not stay here.