Google review
"The reception and reception manager should undergo training courses to deal with guests in a manner that reflects customer expectations of having reserved a five-star hotel. The amount paid is for a five-star service, but the surprise is that the experienced staff belongs to a motel, not a five-star hotel. My elderly parent and I, tired from the airport, were shocked when, coming from Canada, I spoke to the duty manager, asking if there was a problem preventing them from smiling. However, nothing changed. I even took our bags to the room myself, and no one informed us about the breakfast buffet location. Even when I complained to the duty manager, the response was indifferent.
As a Level 7 Google Guide and Genius 2 on Booking, based on my extensive travel experiences worldwide, this is the worst experience. I'll wait to see if my impression of the hotel's service is accurate or just an isolated incident that doesn't reflect the hotel's customer service policies. I hope a real customer service manager contacts me, and I'll adjust my comment after communicating with one of the managers genuinely concerned about the hotel's reputation
