Google review
I recently stayed at a hotel that left me thoroughly disappointed. While the hotel's location was satisfactory, the overall experience was far from pleasant. The cleanliness of the hotel was lacking, with dirty windows.
My check-in experience was a nightmare. Despite the advertised check-in time of 3 pm, the reception staff seemed overwhelmed and unable to handle the large number of guests. I stood in a never-ending queue for hours, only to be told that no rooms were available. What aggravated the situation further was the lack of clarification or justification provided by the staff. Many frustrated guests resorted to seeking refunds through their booking agents.
The lobby was filled with disgruntled people, all waiting for rooms that were nowhere in sight. It was evident that the management of the hotel was severely lacking. The staff seemed ill-equipped to handle the influx of guests and failed to provide satisfactory customer service.
After a lot of hassle and frustration, I finally reached the manager. It was around 5 pm, and I was finally allocated a room. However, the ordeal left a bitter taste in my mouth. The hotel's front desk's poor mishandling of customers was evident during my check-in, and it significantly impacted my overall experience.
It seems that the manager had been on duty for the whole night, and he was away for some sleep; however, even though it was his rest time, he still came to resolve the issues, and he probably managed it. (if that's true, then thanks to him). I also would like to thank Mr Islam for his supportive words and assistance when he told me about the manager's situation.
I will end my review by saying that good luck to you all, but there are certainly better options available that offer a more pleasant and hassle-free stay.
