Leader Al Muna Kareem Hotel

I read a lot of reviews about insufficient seating at breakfast, not enough food and limited lifts / long waiting times for lifts, so I was fully expecting these issues but they were not a problem at all! The breakfast tables were cleaned quickly, and we were never waiting longer than a minute for a lift. The breakfast buffet was limited in choice but enough for all guests. The staff were friendly and helpful. Very very close to the Masjid Nabawi (3min walk) and the perfect position for the gate closest to ladies entrance into the mosque CONS: Small room which looked ok at first glance but there were many things that I would not expect in a 4 star hotel. Very dusty rooms – the dust could be picked up on my finger. No ceiling lighting just a few lamps in the room so it felt dark. The window handles were taken off so the windows could not be opened. I assumed this is for safety reason but as the room was so small it did feel quite stuffy at times, but the aircon worked great. Toilet seat hinge was broken so it did move around when sitting on it We had to run the tap in the bathroom (bath and sink) for at least 5-7 mins before the hot water came through. Although once the water came through it was hot, this was incredibly inconvenient and felt like a great waste of water. At one point we called for help because it would not warm up. When the man came he simply said we had to run it for longer, after which eventually the hot water did come through. I know every room is not like this as my parents’ room was fine.

The rooms were well furnished and equipped, but the level of cleanliness needs improvement . The receptionists were so sweet and helpful especially Ms. Amar. The location is perfectly close to the Masjed. Two problems though, the elevators numbervand speed and the breakfast restaurants, do not accommodate for the number of rooms/guests of the hotel.

Extremely congested hotel Access to lifts is inadequate Restaurant/ Buffet area is very congested Food is all Asian focused ( Malaysian, Indonesian) Not much of an option for others STAFF : Some are very good. But generally speaking most of the staff is Not polite or cooperative No Value for money spent The Hotel is not 4- Star from any parameter, in my opinion

Absolutely disgusting, dust everywhere. When we first went room wasn't even ready and when we went into the room it jad not been vacuumed, toilet seat was broken. Definitely not a 5 star. I have pictures if I can figure out downloading .

A bit further away from Masjid Nabawi. Room is small and we can't even put 2 big luggages. Space is a bit tight. Toilet is not big but the bath tub makes it hard to climb for those with leg problem. Food is good. Menu change daily. Nice and clean hotel. A lot of shops outside of hotel.