Al Saha Hotel - By Al Rawda

I have traveled a lot and it was for the first time I saw a hotel with such a PATHETIC service. 1-Rooms are tiny, don't expect much, you'll book a two bed room and they'll give you a tiny room crammed with 4 beds which doesn't even leave room for walking let alone praying. 2-Bathrooms were filthy, outdated, non functional, flush didn't work, muslim shower was continuously leaking and their solution was to put a towel on the floor which obviously was drenched in a few hours which created a flood like situation in the bathroom. Also there was hardly any space between the commode and the sink and bathroom was so small that one ended up touching commode in order to open the door. Scratchy low quality towels. 3-House keeping was non existent, they only cleaned the floors and the rooms that got vacant, hardly ever came to even pick up trash, we kept requesting for house keeping and their staff would keep saying yes yes we'll come, I ended up complaining to the duty manager which solved the problem in a way that the staff came and did half hearted cleaning and in the end literally waved his finger and said "done with the cleaning now don't ask for it again for next 5 days". 4-Their lifts were a nightmare, we often had to take 9 flights of stairs to get down because they had only 3 elevators and those were tiny like a chicken cage so whenever they came they were filled with people, how claustrophobic it was is beyond explanation. 5-Only good thing is that it's near Masjid-e-Nabwi, but the hefty amount they're charging is not worth paying because of no amenities or even basic cleaning.

PLEASE DO NOT BOOK A STAY WITH THE HOTEL. Pathetic hotel, please don’t waste your money. Bad condition of rooms. The window of my room was broken and the wifi wasn’t available, when i called the hotel staff including the Manager Faisal they said they will fix and eventually stopped receiving my phone calls at all.

- restaurant service bad - lift service is bad, the space of lift is to small - the drainage in bathroom is bad - wifi is slow, sometimes cant have internet connection

Very BAD HOT EXPERIENCE in the first 3 hours. We are booking a QUAD ROOM WITH FOUR BED hotel, and yet we get a A DOUBLE ROOM, WITH FOUR BED. We barely manage to move inside the room, since there is NO SPACE between bed. We alson cant manage to put our baggage INSIDE the ROOM. Because of the space. And the worst is WE HAVE OUR BATHROOM OUTSIDE the ROOM!!!. WITH A BROKEN FLUSH. We demand to change the room, BUT THE HOTEL REFUSE!! Said they are fully booked. But here in google they are still selling the FOUR BEDS ROOM . Such a shame! We cant even pee.

Worst Experience Only 3 lift which are like old Small lifts leads to like wait 30 mins just to go on your floor Won't go again Main reason is that Its only near haram