Google review
I recently had the opportunity to stay at what was advertised as a 5-star hotel, and unfortunately, my experience was far from satisfactory. I feel compelled to share my concerns and express my dissatisfaction regarding several aspects of my stay.
First and foremost, the issue of hygiene was a major concern. It was disheartening to encounter cockroaches in the bathroom on multiple occasions. This not only raised questions about the cleanliness of the premises but also made me feel quite uncomfortable during my stay.
Furthermore, the lack of prompt and efficient service was a recurring problem. Despite repeatedly requesting water, it was disappointing that my requests were not fulfilled in a timely manner. The level of responsiveness from the staff, particularly in relation to housekeeping, left much to be desired. Promises of room cleaning were made, only to be forgotten or ignored.
The buffet offered by the hotel was another disappointment. Considering the hotel's claim to be a 5-star establishment, the lack of variety and the repetitive nature of the food options were quite underwhelming. I expected a higher standard and more culinary diversity from a hotel of this caliber.
Equally concerning was the apparent lack of professionalism and communication ethics displayed by the staff. It became evident that there is significant room for improvement in these areas. As a guest, I believe it is essential to feel valued and respected, and unfortunately, this was not the case during my stay.
Given these observations, I regrettably cannot rate this hotel higher than 3 stars. I hope that my feedback will be taken into consideration by the management, as there are several areas that require significant improvement to meet the standards expected from a 5-star establishment.
