ロビーカフェ-ShohadaHotelMakkah 未請求

Good location, very near to haram, 5-6 minutes walk to king Abdulaziz gate. Rooms are not very big, but acceptable. Service is good. Neat and clean hotel, nice ambiance. Parking is available, but not free 50 SAR per day if you are staying in the hotel. 12 SAR/ hr if you use only the parking, without staying.

I recently had the opportunity to stay at what was advertised as a 5-star hotel, and unfortunately, my experience was far from satisfactory. I feel compelled to share my concerns and express my dissatisfaction regarding several aspects of my stay. First and foremost, the issue of hygiene was a major concern. It was disheartening to encounter cockroaches in the bathroom on multiple occasions. This not only raised questions about the cleanliness of the premises but also made me feel quite uncomfortable during my stay. Furthermore, the lack of prompt and efficient service was a recurring problem. Despite repeatedly requesting water, it was disappointing that my requests were not fulfilled in a timely manner. The level of responsiveness from the staff, particularly in relation to housekeeping, left much to be desired. Promises of room cleaning were made, only to be forgotten or ignored. The buffet offered by the hotel was another disappointment. Considering the hotel's claim to be a 5-star establishment, the lack of variety and the repetitive nature of the food options were quite underwhelming. I expected a higher standard and more culinary diversity from a hotel of this caliber. Equally concerning was the apparent lack of professionalism and communication ethics displayed by the staff. It became evident that there is significant room for improvement in these areas. As a guest, I believe it is essential to feel valued and respected, and unfortunately, this was not the case during my stay. Given these observations, I regrettably cannot rate this hotel higher than 3 stars. I hope that my feedback will be taken into consideration by the management, as there are several areas that require significant improvement to meet the standards expected from a 5-star establishment.

Is this what you called 5 stars hotel? The food they serve for indonesian guests is separated in other hall, not in the restaurant. The food wasn’t a 5 stars hotel standard, and it’s almost always running out. The staff can’t speak english. Far from masjid. There were coackroaches in the bathroom

Not a 5 stars hotel Cigarettes smell in the corridor The receptionist made us wait for more than 30 min. to check in although we arrived by 3am which means that our room should be ready 12 hours ago I asked the room service for something for 3 times to bring it to me

I really like this hotel. The room is clean, the service is good and the location is not too far from Haramain.