Voco Makkah

Amazing atmosphere. Serene and clean hotel. Room service was excellent. The food was exceptional. The mini bar in the rooms could be better. Individual food items are really expensive.

My honest review: This hotel presents itself as a five-star, but don't come in with too high expectations. The rooms are decent, but lacking in outlets—there's only one, for example, and there's no hairdryer. Additionally, on our floor, the cleaning guy wouldn't come unless you gave him a tip. I'm aware that this wasn't the case on other floors. Walking from the hotel to the mosque is at least 25-30 minutes. There are buses that get you closer, but they drop you off far away, not under the Clock Tower, at least during Ramadan, and sometimes it's not worth taking them because it takes over 45 minutes. At the end of Ramadan, when there were fewer people, we went down to catch the bus, but we waited for a long time, and prayer time was approaching, so we had to rush, which is crucial here, and I believe there should be very frequent buses because they offer this service and need to transport pilgrims to the mosque. The food service was also quite poor, with limited variety. We had to call their attention to improve it, but even then, it didn't improve much. On Eid day, we paid for breakfast separately, but literally everything ran out, and they didn't replenish it... it wasn't worth paying for. Based on my experience, I wouldn't stay at this hotel again.

the hotel great place to stay I know the hospitality standards won't qualify this restaurant as a 5 star, but my experience abut food is amazing. You would not find this quality in any other hotel in Very organized, the decor, the atmosphere, the freshness. the presentation, the design, we were blown! To top off, the hostess whom I thought she was the manager, she was going around tables taking a survey about our experiences??? Seriously Very professional lady, intellectual with great cultural background. I could not find anything I didn’t like. Well managed. thank you

It was beyond the expectations and I highly recommend this hotel. The hotel cleanliness and the amenities were great. There is a bus shuttle service available and after every 15,20 minutes you get a bus that takes you close to Haram. I stayed with my family and I loved the place.

Nice hotel but service standards are not as of 5 star hotel. Infact in Saudi Arabia the overall hotel industry is lacking the service standards and not bothering for guests since they know that people have to come to holy places whatever the service standards. Saudi authorities are also not bothering to check and maintain the quality.