Masharef Tea Lounge - Swissotel Al Maqam - Makkah

4.0
Hotel Swissôtel Al Maqam - Tower F, St Tower F, Ibrahim Al Khalil, Al Maqam Saudi Arabia
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Description

Masharef Tea Lounge is a magnificent lounge. The staff is very nice and kind. The decor is simple and elegant, and the atmosphere is nice and calm. The seating area is comfortable, and the lounge is clean and tidy. The lounge offers light snacks and delicious desserts. They also have specialty hot and cold beverages like lattes, hot chocolate, ice chocolate pistachio lattes, etc. They have pizza, burgers, chicken strips, etc. Masharef Lounge is inside the Swissotel Al maqam on the ground floor in Makkah.

 

Location

Hotel Swissôtel Al Maqam - Tower F, St Tower F, Ibrahim Al Khalil, Al Maqam Saudi Arabia

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Reviews

Reviews
4.0
Very Good
from 3 reviews
Excellent
2
Very Good
0
Good
0
Average
1
Poor
0
Food
0.0
Customer service
0.0
Value for money
0.0
Comfort
0.0
Cleanliness
0.0
Reviews
Momo Essop

Momo Essop

05/17/2022 07:02

Google review

This hotel location is one of the best you can get. We had an amazing stay. The rooms are are clean, luxurious and well maintained. Staff are friendly, speak English and willing to assist. The breakfast is absolutely amazing with a really wide variety. Check-in took longer than it should, this was expected due to it being peak season.
Anastasia Dotsenko

Anastasia Dotsenko

05/09/2022 19:54

Google review

Great service, attentive and kind staff. Very special place to be for a good value, would recommend it highly! Had an amazing experience and definitely will come back again.
Imran Khan

Imran Khan

04/20/2022 00:13

Google review

The only reason I will give them 2 stars because the rooms were clean. Red flags began when arriving and reception took 20 checking our booking and taking payment in British pounds and we clearly told him we have extended our stay from 5 days to 6 days. They already took a days payment on card without any notice. Anyway he took payment which was less than the booking and ensured us it was correct for 6 days. A day before our checkout we get a call to come down to reception and pay the outstanding fee. He said we need to pay an extra day and when broke down the day payment they realised he booked us with the walk in rates which are in fact way cheaper than booking online. However they wanted the booking payment amount which should have been 65£ but took 95£. When asked why was this more they said as you paid in cash when checking in and the reception charged you commission. If you want this returned it will be deducted from the receptionist pay!! We let them keep the extra money but the whole thing left a sore taste and I didn't believe his excuse for charging more. We won't be staying here again.
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