Google review
The hotel is in perfect location. V close to the Haram. The staff were lovely and very welcoming. The assistant manager was very gracious and helping us with our requests. Omar at reception was also so gracious and welcoming. We had two bookings - a quadruple and a double. The quadruple isn’t really a quadruple , it’s a triple and they add a 4th bed (same type of bed like the others). The shower wasn’t working so we had some teething problems at first but the rooms were comfortable. The hotel is clean and they do housekeeping regularly. However we had two bad experiences with food. We ordered cream of chicken soup to the room and the lady who had it was unwell all night with a bad stomach. Also two of my aunts had cake in the lobby and they spent two days after that with severe food poisoning including fever, chills and vomiting for 2 days. It’s been a week and they still are not 100%. One of my aunts vomited in the restaurant at breakfast.
When we complained to the hotel they did nothing! They actually asked for proof that this was from their cake? We said what more proof do u need than an old lady vomiting in your restaurant! They did not apologize or offer any assistance or compensation. It is actually shocking.
If not for the food and how bad they handled this u would’ve rated higher but we’re all still shocked at how bad the food was and how they handled the situation
