Pullman Zamzam Madina

Location is not the best (you will reach 20K steps a day) . Its normal for the room service not to answer you. If your used to 5 star hotels, you will be shoked that this hotel is over 3 stars. On the positive note. They have a good house keeping team. (very clean)

All was nice and well overall. The hotel could have informed us prior to arrival with regards to the road block that stopped ease of access to the side street. The reception staff kept advising us to call 0 for any questions or help we needed. Would have been nice to have our concerns addressed at the outset. Housekeeping required prompting to clean the room, especially if the room required a vacuum. The biggest trouble I had was I booked the room for a certain price, though funds weren’t taken until I arrived at the location, by which point the exchange rate affected the price to the tune of of £200+. This was quite the inconvenience and I would like this to be looked into! Other than that, most other areas were pleasant.

Excellent hotel with multiple access. Great service! Breakfast was decent could be better. Had 2 types of lifts for different floors especially food place which is located on the roof. Rooms were spacious had a large bathroom, a sink and microwave. Close to 367 gate.

I recently stayed at a hotel that offered a fantastic experience.Overall, I would rate my stay a solid 9 out of 10. The sofa bed in the living room – it was broken. I informed the hotel staff about the problem, and they were incredibly responsive and accommodating. They promptly replaced the broken sofa bed with a new one, ensuring our comfort during the stay. Their quick action and dedication to resolving the issue showcased their excellent customer service. The only drawback I found was the lighting in the suite. It was a bit dim, especially in the evening.Brighter lighting or additional lamps would have greatly improved the ambiance and made the suite even more inviting. Despite this minor concern, my overall experience at the hotel was highly positive. The attentive staff, spacious suite, and the quick resolution of the sofa bed issue demonstrated their commitment to guest satisfaction. I would highly recommend this hotel to others, with the hope that they address the lighting concern to provide an even better experience for future guests.

Title: Disappointing Experience at an Aging Hotel Review: After being here for few tens of times last 10 years, I recently stayed at this hotel and unfortunately, my experience was quite disappointing. The property seems to be showing signs of aging with evident poor maintenance and redevelopment efforts. The amenities provided were outdated, and to my surprise, some were not even available in every room. This lack of consistency was disheartening. One aspect that particularly fell short was the quality of food offered. The dining experience left much to be desired, as the food was consistently below average. This was unexpected considering the charges for both the suites and regular rooms, which led me to have higher expectations. Furthermore, the hotel appeared to be consistently crowded, which affected the overall ambiance and comfort. The rooms lacked proper soundproofing, and unfortunately, I found myself next to a family with young children and infants. The noise levels were disruptive, and it greatly impacted my ability to sleep peacefully. Considering the prices charged by the hotel, I had hoped for a better quality experience overall. However, the combination of aging facilities, inconsistent amenities, below par food, and poor soundproofing left me disappointed. I believe it's important for the hotel management to address these issues promptly and make improvements to enhance the overall guest experience. I hope that future visitors will have a more satisfactory stay and that the hotel will take these concerns seriously to ensure their guests' comfort and enjoyment.