Google review
The lobby was beautiful; but the 5* luxury experience ends there. Before we even got in the lobby, we smelt a lingering sewer stench that was potent. This was on route to haram, which means we smelt it multiple times daily. 8 small elevators, 25 floors; horrible experience. The wifi details were placed at reception, which was convenient, but it did not work-anywhere. The 5 star breakfast buffet was barely basic. The highlight was the pastry section and even that did not have much variety. There were no fruit, yogurts, toasters, omelettes, cereals... which is the bare minimum atleast. The drinks and toiletries in our guad rooms were not sufficient for 4 people. When asked for more the housekeeping simply did not return. Anytime you ring reception for anything, they would respond 'okay' and that's all. We don't hear from them again. It took several attempts to get a bellboy to come and collect our luggage. They would hang up on us and respond aggressively time and time again. They were incredibly stingy with water bottles and toilet paper. The water pressure in the sink and shower hose was a joke. The housekeeping made our beds, and that's about it. On my last day I asked them for some disposable tea cups and they said no, because we were due to checkout in the evening. I bought a bag of snacks for my kids which also mysteriously disappeared from my room. Housekeeping claimed they didn't even see it. This hotel is no way 5 star. If you want a pleasant stay and enjoy your spiritual journey in Makkah then do not come here. It will only put a downer on your trip. The staff did not even understand yes/no in English. They would simply say okay to everything and leave it at that. It was infuriating.