Google review
I was with my old parents, and their shuttle bus drop you off beside a tunnel side, so you have to walk A LOT to reach the inner part of the Mataf Haram area. Without knowing better, I booked to stay at this hotel for 9 painful nights. I figured out how hard it was after just one night. I kept asking them, again and again, to think about my parents. They had to struggle and walk a lot from the far-off area to the Mataf entrance. Could they give me back the money for the nights I booked? I even said I'd pay for an extra night if they wanted as a plenty. I wanted to find another place to stay for my parents. But did anyone at this hotel even try to help? No! They just handed me off to different people, like they didn't care at all. No sign of them caring, just self-centered, heartless people will not help at all once you are stuck!
And we shouldn't forget about the "House Keeping." I stayed for 9 nights, and no one came to my door. I had to search all around just to find them after a day or two, just to get basic things for my room. This terrible experience is the worst example of something being really bad. It's something I wouldn't even want for my worst enemy. I promise I'll never suggest this terrible hotel to anyone, not even people I don't like. This smelly and awful hotel deserves only criticism and strong dislike!