Emaar Grand Hotel Makkah (Formerly Dar Al Eiman Grand Hotel)

Great hotel with lovely reception. Also we got a very nice room on the 8th floor. However staff wasn't very helpful and kept making false promises. I changed by booking from 7 to 5 nights however when I went to check in their system didn't reflect that. Therefore they charged me for 7 nights and said come back for refund tomorrow. When I went back they won't give me refund and said when you check out after 5 days we'll give refund. This was giving me unnecessary stress as I had two nights booked in another hotel after this booking. So now I've paid for extra two nights and there was a possibility they wouldn't give my refund. Plus it's not nice waiting for your refund until you check out. Therefore I had to request for a refund with the other hotel and stayed the extra two nights. Plus staff don't even smile and aren't friendly. It's such a shame as it's a nice hotel. Housekeeping staff are amazing.

Brilliant service. Workers were lovely people. Lovely personality. Friendly security staff. This hotel was localed near alot of shops. Had a local pharmacy which was ideal. Amazing place. Beautiful hotel 😍

Lovely hotel, service was great. Rooms could do with some improvements but were clean and comfortable. Hotel restaurant was huge and for breakfast had a huge buffet range for around £7. Lunch and dinner were disappointing as it was expensive, £10 and the range of food was much lower. Nonetheless, there were countless options outside. Service was generally great, any issues, staff would be on it to resolve. Just on the leaving day one of the staff who I'd never seen in my whole visit was begging aggressively for more tips after I had already tipped him generously for taking our luggage down.

13 of us stayed their last week. We had no problems what so ever. The workers there were many bengali brothers and were really helpful. We had 3 rooms. I would definitely stay there again.

This hotel looks very impressive in the reception area or the corridors. It has two restaurants and a prayer room. The food is very good and worth the cost. It is a good 15 minute walk from the Haram. The shower areas had doors missing. The shower pipe was leaking from several places. The water was leaking from the shower area and flooding the rest of the bathroom area. It was difficult to get someone to help. There are several lifts but during busy times, it is very difficult to get access to one of them. The rooms are adequate in size. I think if the hotel carries out essential repairs particularly in the bathrooms and improves its responsiveness, it could be a good place to stay. There are plenty of food, laundry and general shopping places around the hotel.