Google review
Cleanliness 8/10 carpet worn out and some parts of the carpet was lifting in some places which can be a trip hazard. Generally clean but there are signs of mould in the bathroom sealants.
Service 7/10 Generally helpful just felt at during check-in took over an hour although they did start to give 1 room at a time in different intervals. Prayer mat usually provided within rooms, this time they didn’t have the prayer mat so had to call several times for the prayer mat at which point they said doesn’t the room have it already and informed them no, after which they gave one.
Food choices 7/10 not such a wide variety of foods and omelette station had only two hobs working but very slow. Manager for the restaurant was very polite, helpful and staffs (serving staffs generally were very courteous including the room service staff 10/10) at the restaurant were very helpful when I mentioned there’s no glasses for the juices (they served fresh orange juices, not diluted orange juice) or cutleries on the table we sat as most of the other tables either were occupied or not cleaned after guest have had their breakfast.
Convenience 6/10 lifts are not huge, and concierge staff were they’re taking luggage’s up and down, for guests who have arrived and departing, which is understandable but maybe they should consider service lifts for that task only. FYI if your not Malaysian or Indonesian your breakfast and food place is on first floor and not on M. You have to come to the ground floor and than take a different set of lift to go to the first floor, unless you’re staying near the lifts which goes to first floor.
It’s literally 2min walk to the Haram and easy access to the ladies and men entrances.
Hotel does provide an iron and ironing board for those who are curious.
Adhan service is not available in this hotel rooms but I believe I heard the Adhan go off in the hall way.
