Dallah Taibah Hotel

Avoid this place !! I have had a lot of problem after staying here . Biggest mistake in booking this hotel ! Let’s talk of the apprerance of the hotel. It’s lobby till the rooms are not to 5* hotels standards. The rooms are very tight and bathrooms are mouldy. The lifts take absolutely ages to come and the staff service is poor. I was booked in for 4 days but they decided to enter my room on the third day to empty it out with my belongings going into trash even though I was going to check out on the 4th day. After speaking to the manger she said it’s a mistake and can give another room. When questioned on my belongings she replied I can’t do anything but to say sorry . They are absolutely disgusting on why they decided I will leave on the third day and why room service entered my room without my permission or request and why they decided to throw out my belongings. I checked out of this hotel after this as I was disappointed with the service and booked myself a real 5* hotel (anwar al Madinah) and was given a brilliant service there. Please beware of shoddy hotels like this .

We booked a twin bed room for three nights as a couple, but were disappointed by the outdated appearance of the room and the need to use a rear elevator, primarily used for luggage, if not staying on executive floors. Despite the price, the reality did not match the expectations set by the booking site or Google. Attempts to contact staff for amenities like water went unanswered, and the room heater was malfunctioning. Additionally, the access card frequently required multiple attempts to unlock the room. Overall, the experience did not live up to a five-star hotel rating, and we would not choose to stay here again.

DO NOT BOOK THIS HOTEL. We had contacted the hotel prior to reaching the location. They said they had rooms and will accept online payment via our travel agent. When we reached the hotel, they had 3 hustlers at the main entrance who didn't formally work for the hotel but were clearly in on the whole thing. The hotel refused our online payment and asked us to pay in cash - which we had to give out of our spending money. Then the 3 hustlers asked for money on top of the cash payment because they said we can't book unless they are paid. Obviously when traveling with family, we had no other option but to give in to these sneaky, gross demands. Because otherwise we didn't know if any other hotel would have availability + cost. After the extremely off-putting start with the check-in, we were taken to the welcome lounge to have some snacks which were horrible. It was like they were cooked 3 days ago and left in the pan. The rooms we asked for were two 3-bed bedrooms and one double bed bedroom. One of the bedrooms we got was originally had 2 single beds but they had forcefully fitted a third one in there. Which meant there was literally NO SPACE to place luggage, pray or even walk. We had to ask them to remove one chair so one less place to sit. The AC and light controls were hidden behind a lamp. No hooks behind the bathroom door to hang clothes. A broken window that didn't close and had cold air coming in constantly. The bedside lamp was fluctuating. NOTHING from the beginning was good or right about this. I'm never EVER coming here or recommending anyone to come here!

I made a reservation with them from America and they messaged me 2 days before my flight “Based on the occurrence of an emergency situation beyond our control, we deeply apologize to you, but the reservation will be canceled and the reservation amount paid by you will be refunded. We hope you will accept our apology and thank you very much for your understanding and trust in us Best Regards.. Reservations Department/ Fatima” There are no other hotels available and I’ll be stranded because the lack of their capability to keep my reservation.

Absolutely horrific service! The rating is misleading to an extreme limit. Its sad that I thought of treating my mother with an amazing experience after reading this hotel’s reviews online. They charged me 3018.75 SAR per night which is around $815 that is complete rip off. The service they provided was maybe like living in a motel. I would rate this hotel less than zero due to their pathetic staff, stale food and sky high price. Their staff is both irresponsible and unscrupulous. My mother wanted a wheel chair which they brought after a while and suddenly decided to hand it to someone else. I had to fight to have them hand it over to me as we had waited a while for it. Their check-in desk people are quite misleading and inflexible. They stated that the holy mosque needs a particular app and gave us a hard time to check-in because we didn’t have it. I wasn’t asked for any app when I visited the holy mosque. They made me walk to a room far away from the lobby to sign some paperwork. All other hotels just wanted to see my visa but they wanted me to send it to them via what’s app and gave me a hard time when I said I wanted to send it to them another way. Their roof was leaking water and carpets had a foul smell. Their restaurant had big piles of laundry in front of the elevator. Their elevators were packed with people and it sometimes took half hour waiting to get in. I don’t believe I covered it all but on the whole this experience was worse than what I am able to write.