Google review
I’m a loyal crown plaza customer but my last stay in Crown plaza Madinah I was very unsatisfied. I booked my stay through IHG application like always. When I reach the hotel after a very long drive from Riyadh they informed me that I don’t have a reservation. I show them the confirmation but they say their system doesn’t have it although it was reserved before 2 days. Their first solution was that I have to sort this with IHG application!! To cut it short and after many discussions they solved the problem after sometime while my family and specifically the kids were really tired from waiting in the lobby.
Then I asked for extra mattress since our check in at 1 pm, I called 3 times after that until 9 pm we didn’t get it and I saw someone from housekeeping and begged him to get it since my kids want to sleep.
The room is very old and very small, I was shocked specially that I stayed in all crown plaza in the kingdom and even in this one before but this was the smallest room I ever saw.
There were many other incidents like cleaning the room which didn’t happen even though we stayed 2 days.
This is the first time that I will not recommend this hotel, and for sure next time in Madinah is a time to try another hotel.