The View Terrace - Fairmont Clock Royal Tower - Makkah Claim

Save your money! This hotel has the "Fairmont" name but not their service or level of care you would expect from a Fairmont. 1- Front desk has no sense or urgency, people cut you in line while trying to check-in and the staff don't care. 2- Rooms are cold! There is no heating system. Our room remained at a cool 15-17degree C, despite the 3 times we called maintenance to fix the room temperature. Rooms furniture is also bare, old and limited. Looks like over used furniture from the 80s. We were on a suite and we're disappointed in the decor. 3- Barely anyone speaks English. I understand we are in an Arabic speaking country but you need more staff that understand English in the lobby. 4- Claims "..there are 8 dining options" but in reality you have one cafe with limited dining/menu options. The other "restaurants" are reserved for private groups. 5- We finally complained to the duty manager who did very little and to pacify us we got some dates, sweets, and coffee sent to our room. As if, that was going to compensate for the overall terrible hotel experience. Pros-- great location and the lower level staff (bell desk+ waiters) are all super nice.

it was a wonderful stay. Rooms are specious, clean and comfortable. Bathroom looked hygienic and service was good. Lobby looks luxurious with some good sofas and chairs. Cons: The room dining was a little disappointing as there were no varieties to order. Also it will be great if they add some refreshments in the Fridge.

Great hotel with easy access to the mosque & within a big shopping mall. Staff are great specially the one in the restaurant who were very friendly and helpful. Front desk and concierge staff are good but not very informative. Room was clean, good condition furniture, good amenities overall but no coffee machine. Room was really quiet. The room service is available 24 hours with nice menu to order at anytime.

We enjoy the stay while doing umrah, facilities are very good. Breakfast was perfect, service at breakfast was amazing by staff member (Hafiz) as he was very kind and helpful and remembered our details every morning of our stay! The scent of the whole building is amazing because of the universal scent devices. Two negative comments here: Room service is slow ، and sometimes they forget you called! we asked for late check out but they refused more than 1 hour and they will charge half night for it, which kills the warmth of the place !

Hospitality and customer service is world class. Staff are very friendly, courteous and helpful. The rooms are well maintained by the housekeeping team and toiletries and towels replaced daily. Bathrooms and rooms rooms are cleaned daily. The restaurant has fa variety of food and dessert which is cooked and presented perfectly. I wood recommended this hotel to anyone across the globe and they would not be disappointed.