The View Terrace - Fairmont Clock Royal Tower - Makkah Unclaimed

Unpleasant stay at this hotel. Two stars for the good location only! READ FULL REVIEW BELOW! Reception were not friendly at all and do not try to help you even though it was not busy at the reception area! We asked for medical attention to the room and they arrived after 55 minutes. Obviously saftey is not a priority at this hotel. Room furniture is very old and we had one broken bed leg! Good mattresses. I see other reviews about the cold temperature of the room and i see the hotel replied that they will look into it, apparently they didn’t. Room is very cold and you need to keep turning the air conditioning on and off every once in a while to keep a good room temperature A very bad smell (like used wet socks) coming out of the AC!! I won’t have had to smell this if i paid 10% off the price i paid here. No action from housekeeping on this. Elevators - many elevators are out of service! Control button inside are broken. Screens inside are broken Breakfast is good I would recommend trying other hotels at the same area. Much less expenses and i have tried some of them some years ago and they were much better.

It was perfect. The room was nice and clean, the Service was very nice and the food was just amazing. Special thanks To the guys who worked at the Dinner area. They were very polite and friendly. I Hope all the stuff will be there when i come Back inshaallah

Save your money! This hotel has the "Fairmont" name but not their service or level of care you would expect from a Fairmont. 1- Front desk has no sense or urgency, people cut you in line while trying to check-in and the staff don't care. 2- Rooms are cold! There is no heating system. Our room remained at a cool 15-17degree C, despite the 3 times we called maintenance to fix the room temperature. Rooms furniture is also bare, old and limited. Looks like over used furniture from the 80s. We were on a suite and we're disappointed in the decor. 3- Barely anyone speaks English. I understand we are in an Arabic speaking country but you need more staff that understand English in the lobby. 4- Claims "..there are 8 dining options" but in reality you have one cafe with limited dining/menu options. The other "restaurants" are reserved for private groups. 5- We finally complained to the duty manager who did very little and to pacify us we got some dates, sweets, and coffee sent to our room. As if, that was going to compensate for the overall terrible hotel experience. Pros-- great location and the lower level staff (bell desk+ waiters) are all super nice.

it was a wonderful stay. Rooms are specious, clean and comfortable. Bathroom looked hygienic and service was good. Lobby looks luxurious with some good sofas and chairs. Cons: The room dining was a little disappointing as there were no varieties to order. Also it will be great if they add some refreshments in the Fridge.

Great hotel with easy access to the mosque & within a big shopping mall. Staff are great specially the one in the restaurant who were very friendly and helpful. Front desk and concierge staff are good but not very informative. Room was clean, good condition furniture, good amenities overall but no coffee machine. Room was really quiet. The room service is available 24 hours with nice menu to order at anytime.