Google review
We paid for 2 quad rooms, but were given 2 double rooms, with 4 beds squeezed inside from wall to wall. No space to put luggages or chairs and table.The rooms was not cleaned properly,a non smoking room but the smell of ciggarettes were strong.The iron was not working.The other room even the plug is not working.We requested for change of room on the second day(not an upgrade since this has been paid.!), we were treat like beggars.We asked politely but they refused us. We had to fight and raised our voice, only then they entertain us. Still we only got our new room one on 3rd day and one on 4th day. We have elderlies in our rooms so it is important to have the spaces for walking and for the air to circulate. There were no apologies given to us AT ALL. They didn’t feel remorse at all. The janitors are very polite & speak way better english than the receptionist.The food is the WORST as well. Same menu everyday with no variety at all. They treat us like rubbish. Not enough cutleries, no glasses, no cups. There are breads and pastries but no butter.Yet i saw there are butters under the table but never served to us.The manager said it is our fault as the breakfast duration is long 6am to 10am,yet everyone came at the same time.But one time I came at 9am, and there was nothing left for me to eat. I basically ate white rice with hard boiled egg. I apologies for my bad english but I hope I deliver the message.This hotel is the worse.I never been to a hotel that downgrade their guest’s room.For them is all about the money.I hope they received the same treatment from Allah in the hereafter, the same as they treat us the jemaah of Umrah & Hajj.
