Madinah Restaurant - Hilton Hotel - Madinah Claim

Absolute disgrace. The stay started off good. And then one day the electricity went for the whole day! No AC, no way to charge your phone, nowhere to get food because all the shops had closed due to powercut. And what did the hotel do...Absolutely nothing! Didn't offer the guests any food or support. We were there with kids, and with nowhere to get food for them. The hotel offered nothing to its guests at all. Not even a refund for that one night horrible night.

The hotel’s location is perfect, as it’s located close to prophet’s mosque. However, we have faced issues which made the experience unpleasant. one specific staff at check in reception was not in the mood, took so long to check in and while asking her how long it would take, she kept silent. after checking in by more than 30 minutes, luggage still hasn’t arrived to the room. after calling the reception and the luggage service (they have their own number which was given by the receptionist), and after arguments on the phone, we decided to go and complain to their manager. unfortunately, the manager wasn’t there but only the same receptionist. so we complained, and she called them and guaranteed luggage is on the way. which finally arrived. coming to breakfast, the food was good. however, the staff (waiters) are rude, as they never speak, even when we requested something, they just stare without even smiling, seemed like they’re forced to be in their role. very unprofessional. overall, it’s the first and last time for us to stay at this hotel.

The two stars are for the wonderfully FRIENDLY people at the hotel. Phenomenal. So was the food. However, it was the dirtiest and most worn down rooms I’ve ever been to. Very dirty - definitely not 5 starts!