Leader Al Muna Kareem Hotel

I came for a religious pilgrimage. I found the hotel an excellent choice. The room furniture quality was good. The room was spacious and had modern amenities. BEST of all is the customer service from the staff including Seraz and Hussain who work in the restaurant

Was Expecting Better. There are Bathroom issues. The water gets accommodated in the Flooring of the Bathroom. The Room-service is Not Good. Mostly Bangladeshi staff. Who can’t understand English etc. They don’t change the Bedsheets No Room Slippers

Very near to gate 339. Only 200 m/5 minutes to Nabawi mosque by foot. The bed was comfortable. The room is not too large. But that's fine since we spent most of our time in the mosque. The food was delicious. (-) the restaurant is small so we have to manage our time so we can get the table.

I read a lot of reviews about insufficient seating at breakfast, not enough food and limited lifts / long waiting times for lifts, so I was fully expecting these issues but they were not a problem at all! The breakfast tables were cleaned quickly, and we were never waiting longer than a minute for a lift. The breakfast buffet was limited in choice but enough for all guests. The staff were friendly and helpful. Very very close to the Masjid Nabawi (3min walk) and the perfect position for the gate closest to ladies entrance into the mosque CONS: Small room which looked ok at first glance but there were many things that I would not expect in a 4 star hotel. Very dusty rooms – the dust could be picked up on my finger. No ceiling lighting just a few lamps in the room so it felt dark. The window handles were taken off so the windows could not be opened. I assumed this is for safety reason but as the room was so small it did feel quite stuffy at times, but the aircon worked great. Toilet seat hinge was broken so it did move around when sitting on it We had to run the tap in the bathroom (bath and sink) for at least 5-7 mins before the hot water came through. Although once the water came through it was hot, this was incredibly inconvenient and felt like a great waste of water. At one point we called for help because it would not warm up. When the man came he simply said we had to run it for longer, after which eventually the hot water did come through. I know every room is not like this as my parents’ room was fine.

The rooms were well furnished and equipped, but the level of cleanliness needs improvement . The receptionists were so sweet and helpful especially Ms. Amar. The location is perfectly close to the Masjed. Two problems though, the elevators numbervand speed and the breakfast restaurants, do not accommodate for the number of rooms/guests of the hotel.