Shalimar Lounge - Shaza Hotel - Makkah - شذا مكة Claim

I have booked for one night in Ramadan, I called them before regarding car parking and they promise that there are car parking. I came by my car and road were closed due to high season. I wasn’t able to get in by my car. Me , my family, my children, and my bags were in the street. Non of them came to help! . I asked for their help when I arrived and they refused. Moreover, they were rude and a receptionist called Jobran told me go to some where else! My work is only inside the hotel! So I had to leave because my car was in the street and they lied about car parking. I cancelled my booking and they took whole money without even checking in. حسبي الله ونعم الوكيل

We have been to a few hotels and this has genuinely been our best experience at a hotel. Me and my husband stayed here for our first Umrah and we were so grateful to Shaaza for making it a wonderful experience. They upgraded us at no extra cost , gave such a personal experience , the room service and concierge were excellent, the breakfast is not to be missed we loved how fresh everything was and the variety and quality was great. The room had a lovely view of the mosque grounds. They had at reception drinks and dates and teas for guests coming in from the heat. The hotel is literally situated at barely a 5 minute walk from the mosque grounds. We would highly recommend this hotel for those staying for their Umrah. The location, the service, the room, breakfast and staff were genuinely 5 star. InshaAllah we would love to stay again.

A very elegant hotel, excellent services and respectful and excellent staff. At the reception there are dates, Arabic coffee and wonderful juice. They only have a problem with a sofa that turns into an uncomfortable bed. Other than that it deserves 10 stars.

We had an excellent experience during our stay. All was perfect for us. Near to Haram only for elders better to use their shuttle service as walk is a bit tiring on the way back since hotel is a bit on height. Shuttle service follows schedule and isn't that much crowded as well

The location is close to the haram. I did not find the climb too unbearable, as others have mentioned . I feel like it could be a decent hotel. But it does have some serious short comings that make it otherwise.. 1- the staff WILL not clean your room unless you tip them.. thats a first for me. And they'll come to your room multiple time with water bottles , just standing there, like you owe them something.. EDIT we told the man in the hallway NOT to wake us when we seen him, as we were about to enter our room and were very tired from our second umrah. About 15min later he was ringing our bell and woke us both up... this is 2 times we've been woken while asleep.. 2- rooms are iffy. Lots of damage to our room, it looks as if it's falling apart. And the A/C does not function. The room is tiny... for the price we payed per night. I'm astounded how small it is. There is no room to move around.... seems like they have not changed our sheets in the 5 days we've stayed.. 3-the breakfast buffet does not have adequate seating, and it's far too small to accommodate the guests staying at this hotel. So get ready to stand or wait for a table.. otherwise the selection is respectable. 4- this hotel is right on a major road it seems... so your chances of getting hit by a taxi is very high... I don't think it's a good design. 5- very expensive hotel room service and the food was absolutely horrible. We tried it once and it's awful, we heard the same from others in our group. 6- the staff had sprayed something in the front lobby that had caused multiple guests to cough and nearly choke. About a dozen people ran out of the lobby ... now a day later 5 of us are with sore throat. Overall, I would not come back to this hotel. Nor would I recommend it to anyone I know. I'm saddened to have known others are at the Hyatt for the same price, with much better accommodations.