Park Inn By Radisson Restaurant - Makkah Unclaimed

Take away is - Stay away if you want good service. The hotel is in an okay location and the rates are competitive. However, the service is a major downer. When we arrived, there was no one at the door or lobby. No one knows anything if asked and are as clueless as one can be. Hotel staff is hardly knowledgeable about hotel itself and would point you in another direction. It is a large hotel with lots of room but looks deserted and abandoned. Cleanliness is below average and bathrooms are dark, tacky and dirty. Rooms are without view, dimly lit and quite small. There is a thick layer of dust on walls. Carpets are stained. Plus side, AC is good. We knew that it is far from Haram so we did not worry much about the shuttle. Used it once and found it on time but the driver did not know the way and did not provide any information to get back to the hotel/pick up. Water is one bottle per person, per day, only when asked. If you want more, you have to purchase from the restaurant. They will not clean the room unless specifically asked and will not replenish toiletries or other amenities/necessities. Breakfast is good for the price and food is fresh. Overall, it is a run down hotel with an general feeling of uncleanliness and griminess. We would neither stay here again nor would recommend it to anyone. Much better hotels for much less price and service around. The feedback we saw made us make our decision but we seriously question their authenticity given our experience. Never again, inShaAllah!

The rooms were comfortable but the bathroom is very small. The place is neat and clean. I would advise that the hotel actually invest in their own Hotel Branded Shuttle Service because the hotel is very fat from the masjidul haram and we were stopped by police from entering the tunnels to gain access to Ibrahim Khalil Road. We then had to pay taxis to take us further. What I really like the most, though, was the hotel lounge area and cafe, as well as the buffet Breakfast served by the hotel which was amazing.

The hotel was beautifully decorated. All the staff were very helpful and kind from a secured guard to reception everyone there was ready to help all the guests. The shuttle bus just takes 10 min to reach Al - Haram which is very convenient. The price was very reasonable and affordable unlike many other hotels near Al-Haram. The service was beyond my expectations. Special thanks to the duty manager and the general manger who were all ways there to assist my needs.

If I could rate it -10 stars I would. In a nutshell, the worst customer service all around the hotel staff except for 2 employees. Rude, inattentive, LATE, uncooperative and overall waaaaay undertrained and have zero experience in how to deal with guests professionally and well. The hotel itself is okay but the staff are a nightmare.

Bus service is very cheap. as per hotel rules every one hour they have bus . When we are returning back from masjid al haram to hotel we are waiting sometimes (1:00 hour's) sometimes (1:30 hour's) later we came on other company hotel bus Visitors alert ? If there is police ? checking they leave pilgrims on the road and driver tell us you can go via texi .its happens 3 times in four days in magrib salah And other hotels buses they changed the route for there customer