Google review
HORRIBLE - VERY BAD EXPERIENCE 0/10
This hotel does not deserve a 5 stars but only a 2 stars.
Hotel with a modern external appearance but the rooms are very dated with lots of issues :
- Electricity outage,
- faulty switches,
- visible limescale in the shower,
- dirty carpet,
- camping bedding
- bad smell
- rubbish in the corridor
- trash can on doors landing
- …
The most unpleasant is the noise with non-soundproofed rooms in which you can hear all the noises of the corridors, conversations and slamming doors. Impossible to sleep.
I shortened my stay with the greatest indifference except apologies by one employee embarrassed by this situation (thanks to him).
Management responsible said me this is the same thing in other hotels. As a 5 stars hotel we never mustn’t criticize competitors.
I changed my room the first night but it was the same thing and no upgrade possible to try to solve this situation.
No customer service, no skills to resolve these multiple problems that wouldn’t exist for a 5 stars hotels.
Last but not least, breakfast times are not adapted to the rhythm of the country and access was refused by the manager for 10 minutes delay. No room service which for a 5 star is abnormal.
I strongly advise against the Millenium Hotel, there are 3 star hotels in the city which are cheaper with better quality of service.
Save your time.
