Google review
To say I’m shocked is an understatement. I cannot believe that a hotel who are well aware that their target audience are mostly people who come to make pilgrimage to Mecca would still do this. Whilst fasting I booked the wrong dates (2 nights) at the hotel. I called Agoda before a day before check in and asked them if I could amend the dates at the hotel but just a week later. Management at the hotel refused because apparently in the holy month of Ramadan they pride themselves in making sure that they cannot change, refund, credit or amend any dates at all throughout the month. Ramadan is about helping those in need. I didn’t ask for a refund just an amendment on the date and I was refused. I don’t understand, I’m not asking for much. I hope someone from management understands and reaches out to me but I doubt that will happen, you have put me through great difficulty as I fly out to Mecca tomorrow with no hotel booking. Thank you for making the most of your Ramadan where you can earn rewards and blessings by helping but instead you chose not to. May Allah guide you. I would like to say the reception staff were very kind and sympathetic towards the situation.
