Google review
Went for Eid buffet lunch. The flavor of all the dishes were fantastic. However, the service from staff was very poor. Not once did anyone come around to clear our dishes or show any sort of hospitality. We had to clear our own dishes to make space! I made a request for something and although it was brought, I was never acknowledged with a single word nor even a reply of "your welcome" to my "thank you". And when it was time for them to pack away the lunch buffet, they did not even give us the common courtesy of letting us know. It's not as if they were even busy. In fact there were only 2 families there.
Also, the buffet and esthetics is not as grand as the Hyatt Regency in Makkah nor like 4 Seasons in Riyadh.
For the price paid, 300+ sar/person, and the fact that it's a 5-star hotel, I expected a lot better hospitality and service from the staff. Very disappointed with the staff service. Unfortunately it's not worth 5 stars. I hope they train their staff better and improve their service, because again the food was delicious, just the poor service brought the whole experience down.
