Millennium Madinah airport Hotel

This is not a 5 star hotel, the room feels more like a 3 star, which is being generous as the curtains were stained and there was hair near the window. The buffet breakfast for suhoor was also very basic. Halfway through my stay they decided to stop cleaning the room for some reason, and the keycards always stop working.

I booked this hotel for 4 nights stay but I had to leave early so we only spent 3 nights and tbh it didn’t satisfy me since I was expecting it to be a 5 star hotel but they treated us so badly. the most important reason was shuttle service since we also had to go to Haram and it was 30 minutes far. The shuttle only dropped us and didn’t pick us up as they told us. I called the receptionist but they didn’t help me and kept lying. I was with my old mother who was sick and requested the receptionist to do something about it but they refused to help. We paid coming back from the local bus. It was very frustrating. The staff was not cooperative and simply refused to help they didn’t even compensate us for this inconvenience. The next morning I tried to approach the manager at 8 am Saturday to discuss this matter but one guy with glasses at the reception was very rude to me. He even talked me down and I felt like I wasted my money and time. They need to work on their customer service a lot. Also the room when we checked in didn’t have any coffee, tea or sugar sachet. It was missing basic amenities like cups and glasses. The carpet was stained and bath tub was so dirty. I highly doubt this is a 5 star hotel. I do not recommend this hotel to anyone for even a single night as they are charging a lot and it doesn’t worth. Please listen to my review and do not book this hotel.

Besides that it’s located next to airport and therefore a good long drive from city Centre, it’s great. Everything you’d expect from a major chain. Room was a bit on the small side; 2 of us unable to pray side by side. Hotel was clean, comfortable and catered well to our needs.

Not recommended at all. Save your money,time and energy, do not stay here. The staff here is careless, lazy and do not care about the guests at all whether it is house keeping, room service or guest services. I have had multiple bad experiences in only 24 hours from all the above mentioned departments here. They welcomed me here with a dirty room. The room I checked in was not clean,layer of dust was on the tables and the sofas. Upon complaining twice the housekeeping staff came to clean the room who himself was stinking, so unhygienic. The management do not ask their workers to keep themselves clean. Upon ordering just a bowl of salad at 10:45 pm at a hotel where few guests stay (since most of the people go to haram) it took them an hour to sent it, i literally had to call and inquire if they have forgotten my order somehow. The housekeeping hardly picks up the phone and upon complaining to the shift supervisor too there is no action taken. I think they do not care about the reputation of their hotel at all. Not recommended at all.

I recently had the pleasure of staying at the Millennium Madinah Airport and I must say, it was a fantastic experience! The airport shuttle service was excellent, making it incredibly convenient to get to and from the hotel. The rooms were comfortable and clean, providing a peaceful place to rest after a long day of traveling. I was particularly impressed by the staff's friendliness and helpfulness. I would highly recommend this hotel to anyone looking for a comfortable and convenient stay in Madinah. The only suggestion I would make is for the hotel to consider adding a regular restaurant that offers Asian cuisine at reasonable prices. Overall, my stay at the Millennium Madinah Airport was a great experience and I look forward to returning soon!