Hibatullah Hotel - Managed by AccorHotels

Nice place good service prices are very reasonable. Receptionist are very nice and kind I recommend this hotel

Overpriced for what it is. Our phone for room service never worked, no signs provided for door to indicate room needs cleaning, rude front desk, and not ideal location for families with young children or elders- have to climb steep hill to get to haram or pay money hungry taxi drivers. No breakfast option, also no decent restaurants/shops near hotel. Only pros: rooms were fairly updated/clean, rest of staff was helpful

Staff or management don’t care about when you report a problem in their property; I understand it’s completely normal for them and they don’t see it as if it was a problem specially something to do with shower room i.e. no curtain and no hanger. A 4 night stay and not a single time your room or toilets get cleaned, neither towels and bed sheets get replaced, tiny bin is full but no one cares,0.40miles walk from the Haram which takes around 10 minutes of walk but theres a hill to cross and theres no bus or shuttle service from the hotel. On a 120 sq yards plot they built a tall 14 floor tower where A twin bedroom is a bit small, theres no working / breakfast table or space to keep luggage for two people due to the small size of the room, so you actually cannot eat in the room, theres no restaurant in or around the hotel, theres a cafe inside the hotel which barely serves the purpose. It is clean and facilities in the room are up to a standard 2 to 3 star standard of hotels. Not really recommended!

Lady at reception was talking on phone for ages instead of checking us in. Guy getting our luggage had bad attitude as if he’s doing us a favor. Bathroom is gross with hair from previous person staying here AND shower clogged.

Good hotel , friendly staff and near to Al Haram just 7 minutes walk. and there is a barber shop down the hotel who you will need after doing Umrah.