Al Massa Bader Hotel

3 star hotel my foot the dam hotel doesn’t even have a hotel luggage cart I was there for a week with family I have to carry all the luggage by hand cuz the dam hotel doesn’t have a freaking cart , room service forget it management so freaking rude no towels in the bathroom doors are broken .

Very bad experience, not giving the room key card , bad service, bad management, if someone book the room , they should provide them Room key, instead of giving key , they said we will open the door and give you key later, dont come here ever , i swear next i will never stay there even free…. 1 staar hotel

Hotel is situated on walking distance from Haram shareef . Hotel itself was having un hygenic rooms with filthy washrooms filthy bed sheets no room service and Arrogant Arabic staff on counter. Further more the agents gets passports from visiter without any reason it happend with me personaly i was much tensed even not able to perform my religouse activities after a long struggle launching complain to hajj ministry counter got my pasport back . As agents were demanding 100 riyals giving reason that i travelled in wrong buss from jaddah airport to hotel. Its for genral information transport from jaddah airport is provided by saudi govt not Agents this unfair game of Agents keeping visiter in tension and compeling them to give them bribes of 100 Riyals just for no reason. Pasport is visiters personal property so plz never handover it any agent as i did and then faced alot of problems. Concern quarters are requested to take action against such persons.

**AVOID AVOID AVOID** ALL THE 5 STAR REVIEWS ARE FAKE!! The worst hotel I have ever stayed in!! Over 20 mins away from the nearest gate in masjid al haram. The rooms were very filthy and dirty, the beds were dirty unclean, no WiFi signals, no daily cleaning, no towels, the toilets were in a very bad broken state.The staff at reception are very rude, the arabs need to learn English but they are too arrogant. Do not mess your umrah trip and find a better hotel.

Very bad experience. Ruined our trip. My parents were with me and we struggled alot due the condition of room, toilet , no room cleaning even if you stay there for a week. You have to beg them to change sheets. Toilet and bath is like from the 70s and never cleaned. Stove did not work, there was a room fridge which was broken. No bath mat outside toilet which cause the floor in room to get wet. Not ideal if you're travelling with kids and elders. Please save yourself from this scam. Lift waiting is sometimes around 25 to 30 minutes. It's a joke. Please ? read the reviews carefully before booking with them. Don't Ruin your trip. I know people don't go there to sleep but when you're tired of all day on your feet doing tawaf etc and when you come back to your room all you want is sleep for a bit or have a shower, but you'll be wasting your time even to get to your room first and then room is like a joke. It only looks fine in photos. Shame on the staff and owner. All 5 stars are fake.