Zamzam Cafe - Dar Al Tawhid InterContinental Hotel - Makkah Unclaimed

The best hotel in Makkah. The rooms are always clean and the service inside the hotel is great ( not when you call though). The elevators design is well thought out and doesn't get as crowded as the other hotels. The downside is that alot of times it's fully booked.

Salaam. This is our second stay at the hotel. In our opinion, this is one of the best hotels, if not the best hotel, to stay in at Makkah. The reason being the staff are very good, the service is very good, and when you step out of the hotel, you enter directly onto the white marble of the Grand Mosque. The breakfast is excellent. The team here and hospitality is fantastic. The rooms are very nice and clean and requests are catered for very quickly. One of the other good things about this hotel is that the lifts are very quick, and for anyone who has stayed at any of the other hotels they will understand why I referred to this point. I would like to make a special mention to Mishal, Ibrahim, and Ahmad, and the rest of the team who are exemplary with their smile, service, and can do attitude Thank you very much to the whole team, and we hope that other hotels can learn a lesson on how customer service and hotel should be. Many thanks.

I went to perform the Umrah, and I lived in this hotel, which is clean, elegant, and beautiful. I did not see better than the treatment of Sister Mawada, an employee of yours, a leading personality. She has a beautiful and respectful treatment. If I lived with you until I left, I did not see anything better than her dealings with us with me and my family. Thank you to her

One of the best hotels in Makkah. Their hospitality and convenience is unmatched (in my opinion). Our stay was very welcoming and comfortable. The location is pretty central to all the surrounding malls and shops and it is walking distance to Gate 79 (took all of 4-5 mins to get there). Everyone, the concierge, environmental services, the front desk, everyone was super nice and friendly.

Not the worst but definitely not the best. I'd argue that this hotel is not 5 stars. While I don't come to Makkah for luxury. I was extremely irked at how inflexible I felt I at this hotel for this price point. I've stayed here twice and I can give a more accurate review of what you can expect. The bad I've dealt with a variety of problems here. I was hearing a lot of construction noise. The shower drain was clogged and I had to get them to come fix it. The air conditioner seems to behave the same no matter what temperature you set it's very cold. The toilets flush awkwardly and you need to hold the flush for a few seconds to get it working. These things should already be working when a guest visits a five star hotel. The rooms are kind of small. If you plan on working remotely this hotel makes it difficult. The business center is paid by the hour even if you have your own laptop. There are no real amenities here. Be prepared to stay in your room most of the time or the restaurants. For the price this place commands you can get much better value at the other hotels. The good The hotel does look nice and is very clean. You get a nice view and are close to the mosque. The bathrooms are well equipped and have a ventilator. You have access to hot and cold water. High quality toiletries.