Google review
Overall a decent hotel but needs some serious attention. Honestly, it wasn’t worth the money paid considering all the issues we’ve experienced in the rooms. That’s besides the uphill walk to get back to it from the Haram.
The first room we checked in had major plumbing problems. The sink was always getting clogged and the sewage odor was overwhelming. The second room wasn’t as bad but also had some issues. TV didn’t work, lights were malfunctioning, carpet had stains…. I honestly didn’t expect this kind of experience from a “Hilton Hotel” … It was shocking and a bit disappointing.
The two ladies at the front desk that I dealt with during our stay were rude, unfriendly and unprofessional. Although, the gentleman at the front desk during checkout was professional and asked if we liked our stay.
The breakfast buffet was okay but could be better. I’ve had better breakfast options in previous stays at other Hilton hotels around the world.
The bellboy and house keeping staff were all attentive and friendly. Wonderful people and I took very good care of them.
Would I stay here again? Probably not but maybe sometime in the future if they renovate and fix the plumbing and electrical issues. Most likely I’ll try a different hotel next time.
