Shalimar Lounge - Shaza Hotel - Makkah - شذا مكة Claim

This is my favourite hotel in Makkah and I’ve stayed in over 10 including Hilton Alhamdulillah. The ambience in this hotel is great and checking in is fast, most staff speak Arabic and English. All the little details have been thought about. The service is great all round, they are fast to pick up the phone and fast to serve your needs. Housekeeping is great, especially from brother Mahade Hassan and the supervisor Ismail. Flawless cleaning everyday. No shortage of water and they replace your towels and bath mat swiftly. We tried a few items on the room service menu, which all tasted great. Rooms are spacious and the bathrooms are air tight and also spacious. There is a lounge you can use as a quiet space to work which is very useful for working remotely or studying in-between prayers. We had two interconnected rooms and they unlocked the doorway between them which was very helpful throughout our stay, especially for looking after my toddler nephew. One of the best things in this hotel is the pillows, great night’s sleep… The only thing I’d say was a little bit difficult was the short walk uphill on the way to the hotel and the slight noise from the construction, but that’s how Makkah is generally.

Hotel is very nice and clean Good location Only downside is the room cleaning, I was disappointed with it. They did not bother to remove 2 days old food from the room, nor did they replace old towels with new ones.

Wonderful vibe, beautiful room, friendly and extremely attentive and helpful staff. Really felt welcome. There's a beautiful cafe with refreshing drinks, snacks, and food. And an appropriately sized kids rooms with plenty of appropriate toys.

Very good in terms of quality and cleanliness. However, very difficult to go walking to Al-Haram and the buses frequency is very little (limited to few time a day). The buses should be every one hour back and forth as minimum, despite the number of users. No services near to the hotel, like grocery or restaurants…

The location is good for families, but the rooms are small compared to other hotels. I stayed for one week at Shaza Makkah and paid 585 per night. The room service was too slow. They were nice, but the response time was more than 2 hours. The breakfast and food were good. Overall, I had a good experience, but not worth the cost.