Obaer Hotel

Great environment...friendly and helpful staff.

I stayed in Obaer Hotel in Feb' 2022 for 5 days. Our travel agent booked our institutional quarantine package there. Such a horrendous experience we had. Reception was slow and non cooperative. We were booked for a king bed , however we ended up getting twin bed which they promised they will change which never happened. We were not provided any towels or toiletries since we had taken a quarantine package . All this information was not communicated to us before our stay. I was in a foreign country with my daughter without the access basic stuff. Absolutely zero empathy to the staff here. Our Package included all meals included. 5 days we were given the same menu without any major changes. There was no fixed time to get meals we had to call the reception multiple times to get additional water & food. Terrible customer experience. RTPCR test was done 3 times during our stay. For that also we had to do multiple follow up. I thought after our 1st negative RTPCR test things will improve however nothing changed . This place was like a house arrest with basics not being provided . Terrible customer experience. A big no for women travellers to stay here.

Room services are very bad, they don't clean the room even when you ask them to do it. Old furniture, I don't recommend to stay at this hotel 😒 .

Staff are friendly. Excellent location . Dusty. Old furniture. Old carpet . Parking in the basement are miserably dirty and smelly . The stairs leading to to the parking are very dirty as if it is never cleaned and it is near to the dining area. Wi-Fi are not good as well.

I have stayed there 4 days of quarantine to enter Saudi Arabia. The room was ok. The bed was comfy . The receptionists need to be more professional & friendly with the guest. Whenever I asked them anything regarding the hotel amenities or even basic stuff or regarding the quarantine they answered we don't know and in kind of rude and anger. Even there were no towels in the room they said it's ministry of health instructions although my friends in other quarantine hotels said they had towels normally. They made regulatory PCR tests in wrong dates and that made my tawakalna application changed to purple status after I finish the quarantine period and this cause me to make another (third one) PCR test to change the status back to green