Millennium Makkah Al Naseem Hotel

This is my favorite hotel in Makkah. Very nice and comfortable. The concierge staff were excellent, friendly, professional and helpful. The rooms and their bathrooms were spacious and clean. The decor and furniture and the architectural design were above and beyond. I love it. Added value is its location beside Aisha Alrajhi Grand Mosque.

Good hotel with excellent facilities. Too far from Haram Shareef. Drive of Shuttle to Haram from the hotel refused to help or transport my electric Wheelchair. Hence, I had to use taxi.

Overall hotel is good but there is one issue it is away from Haram. There bus service is available and bus leaves after every 30 minutes for haram. If you don't know Arabic you will face issues as drivers only understand Arabic and you will not be able to communicate with the..

To say I’m shocked is an understatement. I cannot believe that a hotel who are well aware that their target audience are mostly people who come to make pilgrimage to Mecca would still do this. Whilst fasting I booked the wrong dates (2 nights) at the hotel. I called Agoda before a day before check in and asked them if I could amend the dates at the hotel but just a week later. Management at the hotel refused because apparently in the holy month of Ramadan they pride themselves in making sure that they cannot change, refund, credit or amend any dates at all throughout the month. Ramadan is about helping those in need. I didn’t ask for a refund just an amendment on the date and I was refused. I don’t understand, I’m not asking for much. I hope someone from management understands and reaches out to me but I doubt that will happen, you have put me through great difficulty as I fly out to Mecca tomorrow with no hotel booking. Thank you for making the most of your Ramadan where you can earn rewards and blessings by helping but instead you chose not to. May Allah guide you. I would like to say the reception staff were very kind and sympathetic towards the situation.

The hotel is very poor in basically everything, my laptop was locked inside the safebox and I had to wait 7 hours for them to open it with multiple attempts with the IT but they didn’t and now I have to leave for my plane and leave my laptop here for someone else to come and pick it up. Check in took us way too much time. Rooms are below average. Do not recommend!