Holiday Inn Makkah Al Aziziah

Stayed at room 1715 8 nights From the second night faced unacceptable situations reflect the level of the hotel management emplyees ( should be trained as they are low skill low will degree ) The hotel name should by ( Holiday inn low skill management ). Shuttle bus not worked up to the verbal schedule and not reported to the guest when they are facing trip cancelation after Isha pray, yet this caused a crowd ( above 40 persons vs 24 seats coaster bus ) accordingly the guests start to jump on each one and thanks to God no victims are injured ) ( victims refer to us ) Why didn't the management inform the guests with trip cancelation. Why they didn't provide the basic task ( Plan B as an alternative to be proactive. Why the management missing the daily crm reports ( task completed review ) Same bad management incident happened on last 24th Jan 2024 ( when went to breakfast and found the heated oven plate and tea water boiler are switched off due to sudden electric cut. The electric back average 3:30 pm ( almost 8 hours ) We can say it happens somewhere. But What is the basic task in the management operation book. ( crisis management - in case if ... ) Some positive gestures provided by fb team at the lobby The negative part is the management attitude and response level ( arrogant - ignorance hotel manager level - called lotfy ) In case the emergency part is missing I have to say the executive chef spirit to help the guest with a professional manner is better than the rest of the negative board. The wireless wifi coverage out for 2 days in order on my floor only Reported several times without response till I met ( lotfy )again at 10:30 p.m., who was reported and ignored as usual. However it is good wifi. HK service is not available everyday. The hotel breakfast is good with good quality of backery @holidayinn @crownplaza @IHG

Good Hotel with good location. Shuttle service for Kaaba. Location is very good as you get everything at a walking distance. Super market, Al Bayk, ATM, etc. everything at just 5 minutes walk

Unfortunately I was a very bad experience, we were there last week with a group for Umar. First, they didn’t accommodate us ( me and my husband) when we requested a queen or a king bed in the room, they gave us a room with separate beds. Next, room service was very bad, our room was only cleaned once during our one week visit. Then, no matter how much we called to ask for water or toilet paper they never send us any. Last, breakfast had a very poor selection of food, most of the time the omelet bar is not open or running very late. Plus it’s pretty far from the Haram and the shuttles are not the best. I don’t recommend it

I had a very good experience. Was scared in the beginning after reading some reviews. But honestly, it's a great hotel, room, and service. Breakfast was excellent worth for money. They have shuttle service to haram. Not far. 3 to 5 minutes walk from bus drop point to haram.

Well it’s a farce in the name of Five Star Hotel. Not a single standard of a five star has ever been met. The rooms are clumsy, restrooms below standard, room service pathetically non existent, staff snobbish & rude.. This hotel is least bothered for its reputation because is usually occupied by pilgrims who stay here out of compulsion as good hotel are fully booked. It’s my third night today not once house keeping staff visited to redo my room or change the toiletries. No one attend to your genuine requests & there is hardly any facilitation offered to pilgrims. It’s simply fleecing the pilgrims out of their compulsion. Pathetic stay indeed. Poor