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Unfortunately I was a very bad experience, we were there last week with a group for Umar.
First, they didn’t accommodate us ( me and my husband) when we requested a queen or a king bed in the room, they gave us a room with separate beds.
Next, room service was very bad, our room was only cleaned once during our one week visit.
Then, no matter how much we called to ask for water or toilet paper they never send us any.
Last, breakfast had a very poor selection of food, most of the time the omelet bar is not open or running very late.
Plus it’s pretty far from the Haram and the shuttles are not the best.
I don’t recommend it