Google review
This is one of the worst experiences i have ever had. I booked 3 nights from 9 November to 12 November.
Let's start with the issues found in the first night:
1- The rooms are not properly isolated, everything happening outside is sounded like it is inside the room. There is a backyard for children and they are screaming like they were with u. Whenever someone is moving anything in the nearby room or above u you will hear it very loud!!
2- I booked 2 bedrooms suite. The 2 bedrooms have one AC unit with one switch. What if i need cooler temperature than my other family members??? Do they have to suffer because of the design issue?
3- They have issues in the procurement and supply chain, i asked them for slippers and they told me, we don't have, the warehouse is empty and we tried to contact Riyadh HQ to supply slippers but they didn't.
4- The prayer mat had a bad smell and i asked for another 4 times until they provided a replacement.
5- lack of parking spaces at night.
6- The prices are higher than usual at this moment and above the reasonable price for such experience.
They only good thing is the location.
I advise everyone to read the 1 star review as almost all is complaining about the noise and disturbance.
They commented down that they will resolve, but nobody even tried to call me or fix at least one of them.
