Google review
This time the level of service was not up to the mark of Steak house usual level. It was crowded and we found a table on the first floor. Usually we sit on ground floor and the staff at ground floor is very welcoming and courteous.
We had delays in service, salad bar wasn't fully available... the serving waitress had no idea when the missing items will be refilled. One soup was missing and it was served even after we started eating the main course. There were no sauces given with the black rock steak and when asked about it, the server simply told at first that we don't serve sauces with black Rock steak. Later said that because of the 99 SR Tuesday offer, we don't serve the sauces with steak.
Had he told this at the time of ordering, we would never have selected the offer. Because the Tuesday offer comes with two main dishes but if you need two soup/salads they will charge one with meal and one with a separate full price plus the steak will come without any sauce!!!
Why would someone select this kind of strange offer. The waiters should be clear about their offer details with the customers.
Anyways, I'll try not to sit on first floor again because the staff at first floor seems to be from a different planet altogether. There is huge difference in the level of service between ground floor and first floor.
My table number can be found on the image attached. And I visited around 5:30pm on Tuesday 1st of June 2021.
