Lotus Restaurant - Millennium Hotel - Makkah Claim

The service in this hotel is horrible. Reception does not answer the phone after many attempts. No coordination or communication between the staff members which causes confusion and a repeat of several conversations with different people. The cleaners don't clean the room properly or change the sheets even upon request. A cleaner was playing a video out loud while I slept and got upset when I asked him to lower the volume. It's a shame because the room was comfortable otherwise and this hotel has potential.

A self claimed 5 star hotel with nothing more than a 2-star services. Your trouble begins with check-in. No one understands English or any other language other than Arabic. Tiny rooms. Poor cleanliness. No communication from hotel management. Housekeeping take ages to service. Scam on Shuttle Service: If you’ve ever stayed in a good hotel property with shuttle service, you would expect a dedicated shuttle/transportation service for guests/passengers. With M Hotel, you will be given a public transport bus service outsourced by M hotel, no one will communicate timings, availability of service or anything. It’s a generic green public transport bus, with no markings about the hotel, and anyone can join you from other hotels as well. A mere A4 size paper printed with M Hotel logo is placed near to driver. Bus service is workable from Hotel to Haram, but it’s impossible to get back to hotel. Since the shuttle buses are public buses, and you will be needing a day to find the bus. IMPORTANT: The shuttle bus service doesn’t work on Friday’s after 9AM. The hotel management will not communicate or post any notice about it. You will be on your own to find out if bus is coming or not. Remember, the language barrier? They don’t even understand basic English words.

Please ask your front desk to advise the pilgrims to eat outside rather than getting sick eating here.

Worst hotel avoid. More like 1 star. We booked for 6 people arrived as only 5. However they only put towels for two people. Room service dont come to clean. They don’t provide even water unless you ask and it’s supposed to be 5 star. The staff are so rude and they lie about the distance. It’s more like 3 miles out and shuttles are very unreliable. And Mariam at reception is extremely rude avoid at all cost

Very disappointing experience! I was here for 2 nights and wanted to leave after the first night. The room had a sanitary pad left inside the cupboard! There were no coffee mugs, no towels, the toilet dustbin was dirty. The room has dust everywhere. We used wet wipes to clean everything. I called the hotel staff from 0430pm to 083pm requesting to fix the TV remote and no one showed up. I requested for coffee mugs, which never came. The breakfast was disappointing. The staff at the breakfast reception was very rude. My husband was unwell and I requested for taking breakfast to the room and he didn't allow and said that I could only take croissants. I'm not sure how this hotel has gotten good reviews with such poor maintenance.