Lobby Cafe - Al Shohada Hotel - Makkah Claim

Is this what you called 5 stars hotel? The food they serve for indonesian guests is separated in other hall, not in the restaurant. The food wasn’t a 5 stars hotel standard, and it’s almost always running out. The staff can’t speak english. Far from masjid. There were coackroaches in the bathroom

Most of the bad experience I had was at the breakfast area. The manager was rude and there was no toaster and the staff their ignored you when asked for butter and every morning you went for breakfast you would need to register at the entry before they let you in. Breakfast not much variety either. Overall I give it 2 stars. The staff upstairs were all brilliant though

It must be a self proclaimed 5 star hotel because I can’t imagine any person in their right mind claiming this to be a legit 5 star hotel. Absolutely hilarious! The only positives I can say is the rooms were spacious and so was the bathroom. Beds are dead comfy as I like hard beds and bouncy pillows. My list of negatives are endless - couple of power cuts that lasted for ages. Kept happening at the worst times and staff were rude when we rang for updates. They can’t even provide a candle or a light or even an estimate time of when it will come back again. - laundry service didn’t tell us a prices and charged us £60 yes 60 British pounds to wash and dry one small bag of clothes. Absolute joke!!!! - the biggest let down is the staff. So so rude, cold faced, no smiles no nothing. They act like they’re doing a favour giving us a roof over our head when infact we are paying for a service. The only staff I can say were nice were the 2 middle aged Bengali gentleman at the front desk when you enter. The front desk Arab men who look like brothers look so angry all the time I’m scared to even ask for a key for my door. - moving onto the stupid door keys. Sometimes they don’t work so you have to go up and down to get new ones as they won’t even send a staff member upstairs. - we were greeted with 2 tea bags and 2 coffee sachets for a 1 week stay. Are you kidding me? - breakfast is mediocre. You have lots of salad and cheese, then some hot food in the middle, omelettes and a whole section of puff pastry and bread which is so bizarre. They all taste the same just been baked in different designs. - as you come upstairs the deco is so old fashioned. The carpets smell stale and they’re fading away. Room designs are very old fashioned. I can write more but il stop. Nowhere near 5 star hotel that is just laughable. Might just about scrape 2.5 out of 5. Sort your staff out and if you claim to be a 5 star hotel then up your game and do more for your guests.

The service was great. Very helpful staff and the breakfast buffet was excellent with great variety. But the rooms were not good. Very hard beds. The shower was terrible, when you have a shower all the shower water would leak; wetting all the bathroom floor. I asked them to fix it their plumber came and said there's nothing he can do and just told me to call room service every time I take a shower to clean the bathroom... Furthermore the distance from the Masjid Al Haraam was a lot a good 20 minute walk. Not very close at all.

Hotel is said to be a 5 star hotel however I’d say it is a 2-3 star hotel from my experience. After booking a 4 bed executive suite I was shocked to see that the room had the sitting room in the same room as second bedroom which was all crammed in together and the only difference between this and a 2 bedroom suite is that there are 2 small beds crammed into the sitting room of the suite. The bedsheets are really annoying to deal with as they are poorly put over a blanket which created baggy sheets and is annoying to deal with. Also the room service staff tend to not clean the rooms properly quite often when room service is requested the hotel however does provide a 5 star breakfast service which had a large verity of different breakfast items in a buffet system that the customer can choose at their pleasure. The staff however are slightly rude in the way they speak to customers. Instead of advising customers what to do they tend to order them what to do. The staff really do need to work on their customer service skills as they are not dealing with local Arabs most of the time they are dealing with tourists from different parts of the world that tend to use manners. Another thing about this hotel is that there is really bad wifi, which 9/10 times is completely unusable. You would hope for the type of hotel this is claiming to be to have some sort of decent wifi but it does not have any. Also the Keycard system is a complete mess. I found myself going to get a new keycard every day from the reception as my keycard kept and not working. Which was really Annoying as I was living in the 10th floor.