Elaf Jeddah Hotel -Red Sea Mall

Hotel is very neat, clean, and beautiful. Staff is very helpful and elegant. Location is superb. However, 2 things need to be fixed in this hotel: 1- There is an Indian housekeeper whom I asked to makeup our room while we are out and he “frowned” and said ok. When we came back, the room was never made-up. When I called the reception about it, he came and apologized and madeup the room but he put 1 thing of everything although we were 2 persons! I asked put 1 additional slippers and loofah for my wife and he refused!.. He pissed me off! 2. The doors and walls are not well sound-insulator. I could hear people in the hallway. Other than those two observations, the hotel is really great.

Hello, I want to share my experience about Joudyan hotel. Unfortunately, the service destroyed this very perfect hotel. there’s an employee her name called Wuood ( وعود ) she basically told me that there’s no rooms available so you can’t make a reservation with a very bad attitude she got on . And I found that very weird because Booking website showed me that There’s availability in the hotel, After she told me that I made a reservation via booking at the same moment and I paid On the other employee and she was whispering to him that she told me there’s is no rooms available. The hotel is really good, but honestly she is not professional and the situation ruined my night there. Please hire more professional employees because this is not acceptable at all.

The worst hotel service I’ve ever stayed in, It’s impossible to get anyone from the reception to answer your call unless you call to assist you with the bare minimum services you shall the hotel number by your phone they will answer for sure but keep in mind that they have issues with their number so it will hang on you every two minutes so you have to call them again for every two sentences. For reference I’ve stayed for two days in two different suites, the first suite was the worst due to the AC being a freezer literally I slept with one night as if I was in a freezer and the second room the electricity was off and all my medication and food I’ve kept in the fridge have been ruined. Beautiful rooms with modern decor and some of the cleaners are nice and friendly (not all of them trust me) but with the worst reception staff ever for me their existence is invisible. I Definitely not recommend staying in this hotel and for sure I will not stay here in my next visit.

I stayed at Joudyan Hotel in Jeddah this past weekend and unfortunately, my experience fell far below expectations. First of all, the check-in process was lengthy and my suite wasn't ready, leaving me frustrated from the start. Then the suite I stayed in was on the first floor and basically it was as if I was staying in the parking area (all car noises and people come into the suite). It took two calls to the reception and then duty manager to relocate to a suite on the higher floors (unfortunately, it was still noisy). The customer service was appalling, particularly when I ordered ice to my room. It took over an hour and three phone calls to room service, creating an unnecessary inconvenience. The bellmen and housekeeping staff seemed disinterested and lacked the professionalism one would expect from a reputed hotel. Their service was subpar, making it evident that the hotel struggles to maintain a five-star standard. I booked a suite expecting a luxurious experience, but the reality was disappointing. The amenities and services offered did not align with the supposed five-star status. Overall, my stay at Joudyan Hotel left me dissatisfied, and I cannot recommend it to others seeking a high-quality hotel experience.

Room service and house keeping was awful, only one towel was given in a three person suite and when more were requested, it took hours to get them. There was no bathroom mat provided either, the bed had not been properly made, the location is great if you want the constant noise of the city and honking of cars, the view itself however was nice. I will say some of the staff were very welcoming which made the stay somewhat bearable but if you want a hotel that lives up to the usual standards of a five star hotel, look elsewhere. I would not recommend this at all.