The Blue Restaurant - Movenpick Hotel - Al Khobar Unclaimed

My family and I were very surprised with the extremely bad service we received. I could not tell if I am staying at a 5 stars hotel or 2 stars motel ! I requested an early check-in (at 11am) one week ago, and someone called me from the hotel at the day of check-in to confirm that the rooms will be ready at 2 pm, however, I did not check-in till 4:17pm because it were not ready yet. I requested for 3 rooms, out of which 1 king bed room and 2 twin beds rooms, however, I got 2 king beds rooms and 1 twin beds room. I had to request for everything during my stay such as: toothbrush and slipper. I had to call the hotline (0) for more than 5 times each time I need something to get someone to answer. The housekeeping entered my room after 10 minutes of checking in, without knocking or ringing the bell. The receptionists (at multiple instances), after highlighting the issues I am facing with the rooms they said they will check and call back. However, I never got an answer till now. I requested for someone to get my luggage, and that took them more than 30 minutes to come and get it. Which made me miss my appointment. Though I called twice to confirm that I am in a hurry. Definitely, this will be my last stay at this hotel.

Attended the open-buffet breakfast at "The View" restaurant located in the 12th floor. The restaurant has a nice ambiance. Food is fresh and tasty with well-selected ingredients/items that are well prepared. I really enjoyed the majority of the items. The restaurant is overlooking both Al Khobar city and the sea/seafront with amazing sceneries. Staff is courteous and attentive. A good place to start your day at.

We had a Lovely Dinner, the seafood superb I can say, Love the Lobster and Tiger Prawns… You will scream for the ice cream!!! Other Dishes like The shrimp thermidor, sushi, etc…. I loved them all but no chance to taste all of them! Wish I have enough space in my tummy…. Thank you to all the staff from the manager and to all the waiters and the very nice chef Francis!!!!….Give it a try to visit the Place….

The Blue made it possible for our group to be happy and we had fun. Nisar and Hilal made us feel that we feel home away from our home. Food is excellent and the service we received was phenomenal. Highly recommended

The Blue is an amazing and delicious restaurant. Mr. Nisar is very hospitable. He prepared our dishes as we like. He made sure everything is fine and we don't need anything. To be honest Mr.Nisar and the staff are so polite and respectful. We highly recommend eating at the Blue and i would like to thank Mr. Nisar for being so generous.