Riyadh Marriott Hotel

One of the worst Marriotts I’ve stayed in the world.The size of the rooms are comparable to rooms in Tokyo and cost nearly the same. The window is pathetically small and overlooking the Aircon condensers garden, so it honestly the room makes me feel like I’m in a Jail Cell. Service sub par. We went into a lift that the button level 3 wasn’t working and we spent a good time thinking it was our card that couldn’t scan, to add I came back and my card wasn’t working and they said their system wasn’t working so they couldn’t program a card for me. Couldn’t the hotel just shut down the faulty elevator instead of getting your guest to waste time trying? Or stick SOMETHING in the lift or the button that ITS NOT WORKING? But what made me fuming mad and the reason for this review is because when I went out to sight see, I asked a guy at the reception for help on setting my ride app destination address to the UNESCO heritage site of At-Turaif (I even preselected this in Careem) I passed my phone to the guy and he keyed in the “Diriyah” and picked some spot. I got sent by the driver to some place out in the BOONDOCKS. For someone who works at an international chain hotel and there are ONLY a handful of tourist spots in Riyadh how could you get it wrong?!? Thank god I had a nice driver to send (6km away) to the correct place in the end and FYI it’s “Bujairi Terrace” still angry about it The location of the hotel isn’t the best. There is nothing around it. Not a mall or a mart. Also the member’s lounge is under renovation so the lobby lounge I guess is a makeshift one. Probably because the room feel like jail cells, us members don’t really want to stay in the room at all. So we go down to the lounge to work but there is only one long normal sit down table that has sockets to plug in and it’s uncomfortable as hell. The table height to chair height is super uncomfortable. Please just go ikea and get some proper height chairs. It really doesn’t cost that much.

Attended a conference on location. Attentive staff but the bell boys don't speak much English which might pose a challenge to some travellers. Food was okay too. Rooms are good with all amenities. However, rooms don't have a view, doors to the balcony are not functional . But all in all its a good hotel to stay.

Average. Comfortable sleep. Good breakfast. Clean room. Less positively, kitchen extract vent seems to be piped directly into the room- so smells like a bakery from 5:00am. Paying for breakfast was a super-complicated process, with waiters running around like a Peter Sellers movie. You’d think someone would have bought breakfast before..

The food is excellent, Jojo in the restaurant looks after us incredibly well. The food is very good. Rooms are really a good size & the beds very comfortable. Also superb pillows & linen. mijan looked after my room he is a star. Thank you to the brilliant staff. My one criticism of this hotel is the gym equipment - a lot of it is broken & needs maintaining. So please for the next visit get that sorted, if the gym equipment was good I would definitely give it 5 ⭐️ thanks

The hotel is good. Furniture is old but super comfy. Receptionist are very nice The worst person in the hotel is the restaurant supervisor. I believe that he is from India. Rude and impolite.