Sumou Al Khobar Hotel

We went to this hotel on Eid days. location was fine but the whole experience was a disaster especially with their online booking. I tried to book a room thru agoda and when we went to their location they are claiming that there was no reservation done and insisting by their manager Archie that the property number was not the same with what tegistered in Agoda. Since we tracelled for long hrs we paid one room as walk in and tried to ask agoda for refund but ofcourse they did not do it because they're claiming that we went to the hotel and checked in then as days go by we asked help from this filipino manager named archie and he said he contacted agoda and updated the property number and we should wait for the wholesaler to give the proof that we booked from agoda. then he told me to request a refund from agoda which i told him many times that we did and we also sent the invoice that we paid them during that time. and until now they did not refund anything. there's fishy going on with their business. Hotel rooms were quite old so not really a pleasant experience for us. I've waited for them to hlp us for the refund and yet they just ignore our queries so i guess they deserve this kind of review because this is the truth. just try other hotels near corniche or resorts.

1. They don’t acknowledge CONFIRMED online bookings, they just use it as a fish bait to lore people in, and once you’re there you’re basically told the price is something else! 2. Not clean, the bed had hair in it, I’m 100% sure they just made the bed after the last customer and did not change the bed linens. 3. There is zero sound proofing in the building, every single time the person in the next room opened or closed his door I was woken up. Overall won’t use this hotel ever again

good breakfast+location to sea