Carlton Al Moaibed Hotel

Extremely disappointed I chose the hotel as it now pops up on IHG group mobile app (it joined a month ago) so thought to give it a go. Arrived at the hotel quite late (1am) after a such long day. Receptionist wasn’t there, later on he turned up without any “welcome”, “thanks for waiting”,.. etc. Took him sometime to find my name, although the hotel seemed really vacant M. Also no instructions given on anything, breakfast etc. There were people meanwhile heavily cleaning the lobby area whilst others are working on the new hotel extension. I had noticed this and the level of service and requested receptionist right away to cancel my other night. A few hours later at 8:10am on a Friday (ie weekend), I woke up from some construction work noise and never managed to sleep. Room telephone barely dials and spent time trying to reach out someone at the hotel. Room service options are limited to 1 food order. Room wasn’t really clean. Honestly, surprised and not surprised the hotel is an IHG member

Extremely disappointed I chose the hotel as it now pops up on IHG group mobile app (it joined a month ago) so thought to give it a go. Arrived at the hotel quite late (1am) after a such long day. Receptionist wasn’t there, later on he turned up without any “welcome”, “thanks for waiting”,.. etc. Took him sometime to find my name, although the hotel seemed really vacant M. Also no instructions given on anything, breakfast etc. There were people meanwhile heavily cleaning the lobby area whilst others are working on the new hotel extension. I had noticed this and the level of service and requested receptionist right away to cancel my other night. A few hours later at 8:10am on a Friday (ie weekend), I woke up from some construction work noise and never managed to sleep. Room telephone barely dials and spent time trying to reach out someone at the hotel. Room service options are limited to 1 food order. Room wasn’t really clean. Honestly, surprised and not surprised the hotel is an IHG member

The worst experience ever. I have made my reservation and it was confirmed, but when I have arrived they told me "we are over booked" and simply said "we can't help you and look for another hotel" knowing that I have had a 4 hour road trip.

It’s becoming the oldest hotel in khobar i went there for iftar in Ramadan’s very poor service they didn’t have Ramadan traditional food I won’t come again.

Had a reservation to watch the Saudi game today at Habak restaurant. Ordered coffee, tea and water at the beginning of the game & it came after half time (50 minutes later) Then ordered a falafel sandwich and a kunafa and an hour later the food did not arrive. I asked, and they didn’t even punch the order in & we never got our food. Very understaffed, you have to call them 100 times to take an order which does not arrive. This is a very bad experience. Wont ever come back again. The quality and service is SO bad. Its a shame to see carltons dropping below the acceptable standards.